When creating an AI Agent inside your Salpre Box dashboard, you’ll see options to configure Language and Time Zone. These fields are crucial because they directly affect how your AI speaks, interprets, and schedules.
1. Language
The Language setting determines the default voice and text language for your AI agent.
How It Works
- The AI always speaks in the selected language unless otherwise specified in the agent prompt.
- This setting applies across STT (Speech-to-Text), LLM (AI model), and TTS (Text-to-Speech).
- It ensures that the caller’s experience is seamless — they hear the AI in one consistent language.
Why It Matters
- Prevents mismatched conversations (e.g., caller speaking Turkish, AI responding in English).
- Essential for multilingual businesses where customer expectations depend on native-language support.
- Ensures TTS voice generation uses the correct accent, style, and pronunciation.
Example Use Cases
- Dental Clinic in Istanbul: Select Turkish so the AI greets patients naturally in Turkish.
- Tourism Agency for Poland: Select Polish, but add in the agent prompt: “If the caller switches to English, you may respond in English as well.”
- Global E-Commerce Store: Default to English, but dynamically adjust with prompt instructions to handle customer’s detected language.
2. Time Zone
The Time Zone setting ensures your AI understands local times correctly when customers make time-based requests.
How It Works
- Automatically detects and applies the time zone you select in the dashboard.
- If a caller says:
- “Schedule a call tomorrow at 6,”
- “Remind me next Monday at 9 a.m.,”
- “Set a meeting for this evening,”
…the AI uses the configured time zone to correctly interpret and schedule.
Why It Matters
- Prevents confusion for customers across different regions.
- Ensures appointments, bookings, and reminders are aligned with the correct local time.
- Critical for international businesses handling calls across multiple countries.
Example Use Cases
- Doctor’s Office in Berlin: Set to Europe/Berlin so “Tomorrow at 10” means 10 a.m. Berlin time.
- Tour Operator in Bali handling European clients: Set to Asia/Denpasar. Even if the caller is from France, the AI will schedule activities based on Bali local time.
- US SaaS Company with distributed teams: Create different agents per region — US/Eastern for New York, US/Pacific for San Francisco.
3. Combining Language & Time Zone
When configured together, these fields give your AI a culturally and regionally accurate personality.
- Language = Spanish, Time Zone = America/Mexico_City → AI speaks fluent Spanish and books meetings in Mexico City’s local time.
- Language = English, Time Zone = Asia/Dubai → AI responds in English but aligns appointments with Dubai time.
- Language = Polish, Time Zone = Europe/Warsaw → AI communicates in Polish while understanding local Polish time zones.